Terms and conditions of use

§1 General Provisions

1.1. These Terms and Conditions govern the rules for using the Online Store operated at www.milo.pl.

1.2. The Online Store is operated by Milo-Sport M. i E. Kwaśniewscy s.j., with its registered office at ul. Łączna 39, 41-303 Dąbrowa Górnicza, Poland, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, under KRS number: 0000101572, VAT ID (NIP): 6260015355, REGON: 271946804.

1.3. Contact details:

1.4. These Terms and Conditions are continuously available at www.milo.pl/regulamin in a manner that allows them to be retrieved, reproduced and saved.

§2 Definitions

2.1. Consumer – a natural person entering into a legal transaction with a business that is not directly related to their business or professional activity.

2.2. Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity, where the content of the contract indicates that it does not have a professional character for that person.

2.3. Seller – Milo-Sport M. i E. Kwaśniewscy s.j.

2.4. Product – a movable item, digital content or service that is the subject of the Sales Agreement.

§3 Rules for Using the Store

3.1. All Product prices are gross prices (inclusive of VAT) and are expressed in Polish zloty (PLN).

3.2. Acceptance of these Terms and Conditions is required in order to place an order.

3.3. The Store's website has an SSL certificate ensuring the security of data transmission.

§4 Conditions for Concluding a Sales Agreement

4.1. Orders may be placed 24 hours a day.

4.2. The agreement is concluded upon the Seller's email confirmation of acceptance of the order for fulfilment.

§5 Payment Methods and Payment Deadline

5.1. The Store offers the following payment methods:

  • Online payments via imoje (fast bank transfers, BLIK, Visa and Mastercard payment cards, deferred payments via Twisto) – operated by ING Bank Śląski S.A. based in Katowice.
  • Instalment and leasing systems.
  • Cash on delivery (where available for the selected product range).

5.2. The Customer is required to make payment within 7 calendar days from the date of concluding the agreement, unless cash on delivery was selected.

§6 Delivery

6.1. Delivery is carried out within the territory of the Republic of Poland.

6.2. Available delivery methods: InPost Parcel Locker, InPost Courier, DPD. Delivery costs are presented to the Customer during the order placement process.

§7 Right of Withdrawal

7.1. A Consumer and an Entrepreneur with consumer rights has the right to withdraw from the agreement within 14 days without giving any reason.

7.2. A withdrawal statement may be submitted in writing to the Seller's registered address or by e-mail to info@milo.pl.

7.3. The Customer bears the direct costs of returning the Product.

§8 Complaints

8.1. The Seller is liable for the Product's lack of conformity with the agreement under the provisions of the Consumer Rights Act.

8.2. Complaints may be submitted in writing to the Seller's registered address or by e-mail to info@milo.pl. The Seller will respond within 14 days.

§9 Review Policy

9.1. The Seller ensures that published reviews come only from Customers who have purchased the given Product. Verification is carried out by checking whether the review author has made a purchase in the Store.

§10 Personal Data

10.1. The controller of personal data is the Seller. Detailed information on data processing, purposes and profiling is available in the Privacy Policy at www.milo.pl.

§11 Illegal Content (Digital Services Act)

11.1. The Service Provider designates info@milo.pl as the contact point for reporting illegal content.

11.2. Reporting procedure: any person may report the presence of information considered illegal to info@milo.pl. The report must include a justification and the exact location of the content (e.g. a URL address).

§12 Final Provisions

12.1. Agreements are concluded in the Polish language.

12.2. These Terms and Conditions enter into force on 02.04.2026.

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